Quark.ai’s patented combination of Artificial Intelligence and Natural Language Processing produces a chatbot with the ability to ask-and-answer in more natural words, phrases and terminology maintains a more comfortable, insight-inducing conversation with a customer. Unlike these existing designs, Quark.ai’s Autonomous Chatbot is capable of having a conversation with the customer to resolve any issue or inquiry, without prior construction of the response. Quark.ai accomplishes this by using its proprietary NLP technology to clearly understand and cross-examine an inquiry, regardless of its complexity. The result for Customer Support Organizations is significant improvement in Customer Satisfaction and support expense.Įxisting Chatbots require pre-built rules and responses that address a narrowly defined set of inquiries, and thus are unable to handle the wide variety of issues that frequently confront technical support. Quark.ai promptly interprets complex Customer Support cases, scours an enterprise’s internal documents and delivers instant resolutions to customers. The chatbot is an extension of Quark.ai’s Autonomous Customer Support platform, which combines Deep Learning, Natural Language Processing and Computer Vision to automate research-intensive functions that are often manual, expensive and frustratingly inefficient. Quark.ai’s interpretive and conversational chatbot delivers unsurpassed accuracy, reliability and speed-to-resolution for some of industry’s most mission-critical customer issues. Quark.ai, the market leader in Autonomous Customer Support, today announced the introduction of its Autonomous Customer Support Chatbot, “Cory,” developed specifically to enable instant self-service resolutions for complex technical issues confronting industrial and technology enterprises. Marketing Analytics, Performance & Attribution.iPaaS, Cloud/Data Integration & Tag Management.Business/Customer Intelligence & Data Science.Audience/Marketing Data & Data Enhancement.
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